Refund Policy: Darntougho — Shop Merino Wool Socks With Confidence

At Darntougho, we know your merino wool socks are more than just an accessory—they’re a companion for hikes, runs, and long workdays. If your socks don’t fit right, feel uncomfortable, or fall short of your expectations, we’re here to make refunds simple and fair. Below’s everything you need to know about getting a refund for your hiking, running, or work socks.

1. Eligibility: What Qualifies for a Refund?

To request a refund, your socks must meet these straightforward criteria—we balance flexibility for your needs with care for our merino wool products:

Time Frame: 60 days from the date you receive your order. We extend this window because we know merino wool socks are often bought for seasonal activities (e.g., winter hiking socks ordered in summer, work socks saved for a new job). This lets you test them when you actually need them, without rushing.
Item Condition: Socks must be unused, unwashed, and in their original packaging with all tags attached. We understand you might want to “try on” a pair at home (e.g., checking fit with hiking boots, testing how they feel with work shoes)—just avoid wearing them outside, washing them, or altering them (e.g., cutting tag strings, stretching cuffs) before deciding. Minor “at-home fit checks” (no visible wear, no pilling, no odor) won’t disqualify your refund.
Exceptions: Some items are non-refundable, and we’ll always mark these clearly on product pages to avoid confusion:
Final Sale Items: Styles marked “Final Sale” (often discounted multi-packs, limited-edition colors, or clearance socks) are non-refundable. These are priced to clear inventory, so we can’t accept returns for them.
Custom/Monogrammed Socks: Any socks with personalized details (e.g., embroidered initials, custom color combinations requested via customer service) can’t be refunded—they’re tailored specifically to your preferences.
Worn or Damaged Socks: We can’t refund socks that show signs of use (e.g., pilling from wearing, scuffs on the sole, stretched elastic) or damage from improper care (e.g., machine-dried on high heat, bleached, or stained from outdoor mud).
Hygiene Note: For health and safety reasons, we can’t accept returns for socks that have been worn next to skin (even briefly) without the original packaging—unless the socks arrive defective.

2. How to Request a Refund: Step-by-Step

We’ve streamlined the refund process to be as easy as lacing up your hiking boots—no unnecessary red tape:

Start the Request: Email our team at [email protected] with your order number, the name of the sock(s) you want to refund (e.g., “Cold-Weather Hiking Socks – Charcoal – Size L”), and a brief note explaining why (e.g., “Size too tight for my calves,” “Not thick enough for winter runs,” “Ordered the wrong style by mistake”). No need for a lengthy explanation—we get that fit and comfort are personal.
Get Your Return Instructions: Within 24 hours, we’ll confirm if your request is eligible. For U.S. orders, we’ll send a pre-paid return label (no cost to you) to print and attach to your package. For international orders, we’ll share our return warehouse address—you’ll cover return shipping costs, but we recommend using a tracked service (lost packages can’t be processed for refunds).
Prepare & Ship the Socks: Pack the socks securely in their original packaging (or a similar protective bag/box) to avoid damage in transit. Include a note with your order number inside the package—this helps us match your return to your account faster. Drop the package off at the carrier location specified on your label (e.g., USPS, UPS).
We Inspect & Approve: Once we receive your return (usually 2–3 business days after delivery to our warehouse), our team will check the socks’ condition. If they meet eligibility rules, we’ll send you an email confirming your refund is approved.

3. Refund Timeline: When Will You Get Your Money?

We know you might want to reinvest your funds into a better-fitting pair of socks—so we process refunds as quickly as possible:

Processing Time: After your return is approved, we process the refund within 5–10 business days. You’ll get an email notification once the refund is sent to your original payment method (e.g., credit card, PayPal, gift card).
Bank/Card Delays: Your bank or credit card issuer may take an extra 2–7 business days to post the funds to your account. This is out of our control, but we’ll provide a refund reference number if you need to follow up with your provider.
Payment Method Notes:
Credit/Debit Cards: Refunds go back to the same card used to purchase—look for a transaction labeled “Darntougho Refund” on your monthly statement.
PayPal: Refunds land in your PayPal balance within 3 business days (faster than most card issuers).
Gift Cards: If you paid with a Darntougho gift card, your refund will be issued as a new digital gift card (sent via email) with no expiration date—perfect for picking out a new pair of socks later.

4. Special Scenarios: Damages, Defects & Mistakes

We handle sock-specific issues with the same care we put into crafting merino wool products—here’s how we fix common problems:

Damaged in Transit: If your socks arrive with holes, torn packaging, or stains (from shipping), email us within 48 hours of delivery with photos of the damage and the original packaging. We’ll skip the return (keep the damaged socks for at-home use if you want!) and process a full refund immediately—or send a replacement pair for free (subject to stock) if you still want the style.
Defective Socks: If your socks have a manufacturing defect (e.g., uneven stitching, a hole in the toe, elastic that snaps after a few wears) within 30 days of receipt—even if you’ve worn them a few times—we’ll refund you in full. Just email us with photos of the defect and a brief description (e.g., “The seam on my running socks unraveled after 2 runs”), and we’ll resolve it without hassle. This also applies to our 1-year warranty (see Section 5) for defects that appear later.
Incorrect Item Sent: If you receive the wrong style (e.g., work socks instead of hiking socks), wrong size (e.g., a size M instead of L), or wrong color (e.g., navy instead of black), our mistake is on us. Email us with photos of the incorrect socks and your order number—we’ll:
Ship the correct socks via expedited shipping (free of charge) to get them to you faster.
Send a pre-paid label to return the incorrect socks—no cost to you.
Offer a full refund instead if you no longer want the correct style.
Seasonal or Event-Based Returns: If you bought socks for a specific event (e.g., a hiking trip, a new job) and they don’t work out, we’ll extend the refund window by 7 days—just mention the event in your refund request (e.g., “Bought these work socks for my new office job that got delayed”) and we’ll adjust the timeline.

5. Warranty Refunds for Defective Socks

All Darntougho merino wool socks come with a 1-year warranty against defects in materials or craftsmanship (e.g., a hole forming in the heel without wear, stitching that unravels over time). If your socks fail under warranty:

Email [email protected] with your order number, photos of the defect, and a description of how the issue occurred (e.g., “My hiking socks developed a hole after 3 uses, no wear on other parts”).
We’ll review your request within 48 hours. If approved, you can choose between a full refund or a free replacement pair (subject to stock).
For warranty claims, you don’t need to return the defective socks—we trust your feedback, and we’ll send your refund or replacement right away.

6. What Doesn’t Qualify for a Refund?

To keep things clear, here’s what we can’t refund—no hard feelings, just honesty:

Socks returned after the 60-day window (or extended seasonal window).
Socks that are worn, washed, stained, or damaged from use (e.g., pilling from hiking, mud stains from runs, stretched cuffs from work boots).
Final sale items or custom/monogrammed socks (marked on product pages).
Lost or stolen packages: If tracking shows your order was delivered but you never received it, we can’t refund you (this is a carrier issue). We’ll help you file a missing package claim with the delivery service, but we can’t cover the cost of the socks.

7. Need Help? Reach Out

If you’re stuck on a refund—whether you can’t find your order number, need to rush a refund for an upcoming hike, or have questions about eligibility—email our team at [email protected]. We’re sock experts who understand the importance of a good fit, so we’ll walk you through every step. We reply within 24 hours on weekdays (48 hours on weekends/holidays).

At Darntougho, refunds aren’t just a policy—they’re a promise that we stand behind the socks you rely on for comfort and performance. We want you to shop with confidence, knowing if something’s not right, we’ll make it right.

— The Darntougho Team