Shipping Policy: Darntougho — Get Your Merino Wool Socks On Time

At Darntougho, we know your merino wool socks are key to comfortable hikes, runs, and workdays—so our shipping process is designed to get your socks to you safely and efficiently. Below’s everything you need to know about shipping for your hiking, running, or work socks, from processing times to delivery details.

1. Shipping Eligibility & Order Processing

Before your socks ship, we take care to prepare them for the journey—here’s how it works:

Order Processing Time: Most in-stock socks (e.g., standard hiking pairs, running 2-packs, work crew socks) are processed within 1–2 business days (Monday to Friday, excluding major holidays like Christmas, Thanksgiving, or Black Friday). For special-order styles (e.g., limited-edition colorways, custom-size socks for wide calves) or high-demand items (e.g., cold-weather hiking socks in winter), processing may take 3–4 business days—we’ll note longer timelines on individual product pages to help you plan.
Eligible Locations: We ship to most addresses in the United States (including Alaska, Hawaii, and Puerto Rico) and select international countries (e.g., Canada, United Kingdom, Australia, Germany). If your location isn’t supported, you’ll see a notification at checkout before completing your order.
Order Holds: If there’s an issue with your shipping address (e.g., missing apartment number) or payment info, we’ll email you within 24 hours to resolve it. This may delay processing—especially important if you’re ordering socks for an upcoming hike or new job—so double-check your details at checkout.

2. Domestic Shipping (United States)

For U.S. orders, we offer two primary shipping options to match your timeline for using your socks:

Standard Shipping: Delivered via USPS Ground or UPS SurePost. After processing, delivery typically takes 3–7 business days. Shipping costs are calculated at checkout based on your location, package weight (e.g., a single pair of socks vs. a 6-pack), and order total. Lighter packages (like single running socks) will have lower fees, while bulkier orders (like multiple work sock packs) may have higher costs due to carrier weight and dimension rules.
Expedited Shipping: Delivered via USPS Priority Mail or UPS 2-Day Air. This option is ideal if you need your socks fast (e.g., a replacement pair for a weekend hike, new work socks for a Monday start). After processing, delivery takes 1–2 business days. Shipping costs for expedited service are higher than standard and are calculated at checkout, with additional fees for remote areas (e.g., rural parts of Alaska, some Hawaiian islands).

Note: For all sock orders, we use lightweight, breathable packaging that protects your merino wool from moisture and damage in transit—no extra charge for this protection. You’ll see a “Sock-Safe Packaging” note on your order confirmation to confirm this.

3. International Shipping

We ship select sock styles to international destinations, with details tailored to cross-border delivery:

Carriers & Timelines: International orders are shipped via USPS International Priority Mail or UPS Worldwide Express. Delivery timelines vary by country:
Canada: 5–10 business days after processing.
United Kingdom & EU Nations: 7–14 business days after processing (additional time may apply for customs clearance, especially during peak seasons like winter hiking months).
Australia & New Zealand: 10–18 business days after processing.
Other Eligible Countries: 12–21 business days after processing (check checkout for your specific location’s estimate).
Shipping Costs: International shipping fees are calculated at checkout based on your country, package weight, dimensions, and shipping method. These costs do not include customs duties, taxes, or import fees—these are the responsibility of the recipient and are charged by your local customs office. We recommend checking with your country’s customs agency before ordering (especially for multi-packs or high-value styles) to understand potential additional fees.
Customs Documentation: We include a detailed customs declaration with every international order, listing the sock style, quantity, and value (based on your purchase price). This helps speed up customs clearance, but delays may still occur if customs requires additional documentation—we can provide copies of your order invoice if needed, just email our team.

4. Order Tracking

We keep you updated on your socks’ journey so you can plan your activities with confidence:

Tracking Number: Once your order ships, we’ll send an email to the address you provided at checkout, containing a unique tracking number and a link to the carrier’s website (e.g., USPS, UPS).
Tracking Updates: Use the link to check your package’s status anytime—you’ll see when it leaves our warehouse, arrives at a sorting facility, and is out for delivery. For international orders, tracking may not update once the package leaves the U.S., but the carrier will provide delivery confirmation once it reaches your destination.
Missing Tracking: If you don’t receive a tracking email within 3 days of placing your order (or after your estimated processing time), check your spam folder first. If it’s still missing, email us at [email protected] with your order number, and we’ll resend the tracking info or investigate the delay.

5. Special Scenarios: Seasonal Shipping & Delivery Issues

We handle sock-specific shipping challenges with flexibility, just like we design socks for different activities—here’s how:

Seasonal Peak Times: During busy seasons (e.g., back-to-school for work socks, winter for cold-weather hiking styles) or sales events (e.g., Black Friday, Cyber Monday), processing and shipping times may extend by 1–2 business days due to higher order volume. We’ll highlight peak season timelines on our homepage and product pages to help you order in advance.
Damaged or Lost Packages: If your socks arrive damaged (e.g., packaging torn, socks stained or stretched) or the package is lost in transit:
Damaged Socks: Email us within 48 hours of delivery with photos of the damage and packaging—we’ll help resolve the issue per our Refund Policy.
Lost Packages: For domestic orders, wait 2 extra business days (carriers sometimes experience delays in rural areas or during weather events). For international orders, wait 5 extra business days (customs holds or transit delays are common). If it’s still missing, we’ll assist with a carrier claim, but note that international claims may take 2–4 weeks to resolve.
Incorrect Addresses: If you provide an incorrect or incomplete shipping address and your package is returned to us, we’ll email you to confirm the correct address. You’ll need to pay a re-shipping fee (calculated at checkout based on your location and package details) to send the package again—we can’t waive this fee, so double-check your address before ordering.

6. Contact Us About Shipping

If you have questions about your order’s shipping status, need to change your address (within 24 hours of ordering), or want to learn more about shipping to your country, email our team at [email protected]. We reply within 24 hours on weekdays (48 hours on weekends/holidays) and will help you track down your socks or resolve any shipping issues.

At Darntougho, shipping is more than just moving packages—it’s getting the socks you need to stay comfortable on every journey. We work hard to keep timelines clear and costs transparent, so you can focus on what matters: hiking, running, or working with confidence.

— The Darntougho Team