Terms of Purchase: Darntougho — Shop Merino Wool Socks With Clear Guarantees

When you purchase merino wool socks for hiking, running, or work from Darntougho, these Terms of Purchase outline the rules governing our transactions. We’ve kept them straightforward—no confusing jargon—so you can shop with confidence, knowing exactly what to expect from order placement to post-purchase support.

1. Order Placement & Acceptance

  • How Orders Work: Adding merino wool socks to your cart, entering your details, and completing payment constitutes an “offer” to purchase from Darntougho. We’ll send an order confirmation email (to the address you provided) within 1 hour of your purchase—this confirms we’ve received your order, but not yet accepted it.
  • Order Acceptance: We officially accept your order once we process it (see Section 2) and send a Shipping Confirmation email with your tracking number. In rare cases, we may decline an order (e.g., out-of-stock hiking socks, incorrect payment info, suspected fraud)—we’ll email you promptly to explain and issue a full refund if payment was already processed.
  • Pricing & Currency: All prices on our site are listed in United States Dollars (USD)—this is our only accepted currency for purchases. We strive to keep pricing and stock levels accurate, but if a sock style is mispriced or suddenly unavailable after you order, we’ll notify you immediately. You’ll then have the choice to cancel the order for a full refund or adjust your purchase to a comparable style (e.g., swapping running socks for work socks) with your explicit consent.

2. Shipping & Delivery

  • Order Processing Time: We process all in-stock merino wool socks (e.g., standard hiking pairs, running 2-packs, work crew socks) within 1–3 business days (Monday to Friday, excluding major holidays like Christmas, Thanksgiving, or Black Friday). For special-order styles (e.g., limited-edition colorways, custom-size socks for wide calves), processing time may extend to 4–5 business days—we’ll clearly note this on the product page before you add the item to your cart.
  • Delivery Timeline: After processing, we estimate delivery of your merino wool socks within 6–12 days (this timeline accounts for standard transit with our trusted carriers, including routine customs clearance for international orders). While we work to meet this window, minor delays may occur due to remote locations or unforeseen carrier issues—we’ll share tracking updates to keep you informed, so you can plan for your next hike, run, or workweek.
  • Global Free Shipping: We offer free shipping on all merino wool sock orders worldwide—no minimum purchase required, no hidden fees. This applies to every style, from single pairs of running socks to multi-packs of work socks, with no exceptions. We believe access to high-quality, comfortable socks shouldn’t be limited by shipping costs, no matter where you live.

3. Payment Terms

  • Accepted Payment Methods: We accept major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Darntougho digital gift cards. All payments are processed in USD—your payment provider may apply currency conversion fees (these fees are not controlled by Darntougho, so we recommend checking with your bank or card issuer for details).
  • Payment Security: Your payment information is protected by industry-standard SSL encryption during checkout. We never store your full credit card details—this is handled securely by our third-party payment processors (e.g., Stripe, PayPal), who comply with global security standards (e.g., PCI DSS) to prevent fraud.
  • Payment Issues: If your payment is declined (e.g., insufficient funds, expired card, security hold), we’ll email you to notify you. You can update your payment info in your order history (if you have a Darntougho account) or reach out to [email protected] for help—we’ll hold your order for 2 business days before canceling it to give you time to resolve the issue.

4. Returns & Refunds

  • Return Eligibility: You may return any unused, unwashed, and unaltered merino wool socks (with original tags and packaging attached) for a refund within 60 days of receiving your order. “Unused” includes reasonable at-home testing (e.g., trying on socks with hiking boots, checking fit with work shoes)—just avoid wearing them outside, using them regularly, or altering them (e.g., cutting tags, stretching cuffs) before deciding. Final sale items (marked “Final Sale” on product pages) and custom/monogrammed socks (e.g., embroidered initials) are non-returnable.
  • Return Process: To start a return, email [email protected] with your order number, the sock(s) you want to return, and a brief note (e.g., “Hiking socks too tight,” “Work socks not thick enough,” “Ordered wrong size”). We’ll send a pre-paid return label (global, no cost to you) within 24 hours—just pack the socks securely and drop them off at the nearest carrier location.
  • Refund Timeline: Once we receive and inspect your return (usually 2–3 business days after delivery to our warehouse), we’ll process your refund within 5–10 business days. Refunds are issued to your original payment method—you’ll get an email confirmation once the refund is sent. Note: Your bank or card issuer may take an extra 2–7 days to post the funds to your account (this is out of our control).
  • Refund Exceptions: We can’t issue refunds for socks damaged due to improper use (e.g., merino wool socks machine-dried on high heat, hiking socks stained from mud) or socks returned after the 60-day window.

5. Cancellations & Order Changes

  • Order Cancellations: You may cancel your order for a full refund only if you request it within 24 hours of placing the order. After that, your order will likely be in processing and can’t be canceled. To cancel, email [email protected] with your order number and “Cancel Order” in the subject line—we’ll confirm cancellation and refund status within 1 business day.
  • Order Changes: We can only make changes to your order (e.g., size, color, style—like swapping running socks for work socks) within 24 hours of purchase. After that, changes are not guaranteed—email us as soon as possible with your order number and the requested change, and we’ll do our best to update it before your order ships. For address changes, double-check the new details—we’re not responsible for misdeliveries due to incorrect updated addresses.

6. Product Information & Accuracy

  • Product Descriptions: We strive to provide accurate details about every merino wool sock, including sizing, material composition (e.g., “100% extra-fine merino wool”), and performance features (e.g., “moisture-wicking for runs,” “reinforced heel for hiking”). We also use high-quality photos that reflect the sock’s true color and design—but minor variations may occur due to device screen settings. For sizing help, refer to our sock-specific size charts (e.g., “Hiking Sock Size Guide”) or reach out to customer service.
  • Errors & Omissions: If we make a mistake in product information (e.g., a sock’s thickness is listed incorrectly, a style’s performance feature is misstated), we’ll correct it promptly. If you purchased the item based on incorrect info, we’ll offer a choice: keep the socks with a 15% Darntougho store credit, or return them for a full refund (with free return shipping).

7. Limitation of Liability

  • Darntougho is not liable for delays or issues caused by factors outside our control, including but not limited to: carrier errors (e.g., lost packages, delayed delivery), customs hold-ups (for international orders), weather-related disruptions, or payment provider issues. We’ll work to resolve these problems, but we can’t be held responsible for refunds or compensation for unforeseen events.
  • We do not guarantee that our site will be error-free or available 24/7—occasional maintenance or technical issues may occur, but we’ll restore access as quickly as possible and notify you of extended downtime.

8. Contact Us for Questions

If you have questions about these Terms of Purchase—whether it’s about payment, returns, shipping, or product info—email our team at [email protected]. We reply within 24 hours on weekdays (48 hours on weekends/holidays) and will clarify any rules to make your shopping experience smooth.

By placing an order with Darntougho, you agree to these Terms of Purchase. We may update them occasionally (we’ll post the new version on our site and note the last update date), but we’ll never change rules retroactively for existing orders.

— The Darntougho Team